SAUTER Digital Services
SAUTER Digital Services
Building intelligence, services and connectivity from the SAUTER Cloud
Basel, 24 February 2026 – By refining its digital solutions, SAUTER presents a fully integrated portfolio that brings together building automation, cloud-based services and secure connectivity in a seamless system architecture. The interaction between SAUTER Vision Center and Vision Services as a powerful building management system (BMS), the Customer Portal as a central service and information platform for customers and the SAUTER Universal Gateway as a versatile communication and integration component creates a future-proof foundation for efficient, transparent and sustainable buildings.
SAUTER Vision Center and Vision Services version 9.1 – the intelligent heart of the building
With SAUTER Vision Center (on site) and Vision Services (cloud-based), SAUTER provides a state-of-the-art BMS that integrates heterogeneous system environments, consolidates operational data and intelligently controls building processes. From traditional building management and energy monitoring to analysis and optimisation, these solutions form the basis for efficient and sustainable operation – across multiple sites in a secure and scalable way.
Customer Portal v3.1 – added value and transparency for customers
The SAUTER Customer Portal enhances the BMS with a dedicated, customer-oriented service level. As a central information platform, it provides asset, facility and service managers with a clear, high-level overview of buildings, energy consumption, CO₂ emissions and system statuses, as well as service and contract information. Customisable dashboards, live and historical data as well as consolidated views across multiple sites increase transparency, simplify communication and strengthen customer engagement.
Universal Gateway – the link between field level, cloud and service
The SAUTER Universal Gateway enables connections between systems and meters using a comprehensive range of protocols for local building automation and digital services such as the Customer Portal and Vision Services in the SAUTER Cloud. With support for numerous protocols, integrated edge logic, optional LTE connectivity and VPN functionality, it provides secure data connectivity, preprocessing and transmission – independent of location and infrastructure. This makes the Universal Gateway not just a data connector but also a key component for Remote Management, the Customer Portal and Vision Services.
Remote Management – an essential service component
SAUTER Remote Management is a key element in providing modern service and optimisation capabilities for building operation. In day-to-day service work, it supports reactive scenarios such as troubleshooting and error analysis, as well as proactive services. These include regular system checks, performance and condition monitoring, as well as continuous optimisation of operational and energy parameters. With access to SAUTER Vision Center, Vision Services and connected subsystems, adaptations, updates and optimisations can be carried out without any need for on-site intervention.
When Remote Management is integrated, its secure connections also benefit the Customer Portal and its users.
A particular focus is placed on IT and data security. Remote Management is based on encrypted VPN connections, a multi-level authentication and roles model, and strict separation of customer and organisational structures.
A fully integrated solution for the entire life cycle
In combination, the portfolio reveals its full strength:
The BMS (Vision Center/Vision Services) provides in-depth operational transparency and control, the Customer Portal translates this information into clear, customer-relevant added value and the Universal Gateway ensures a reliable, secure connection across all levels. This creates an all-round digital solution that supports planning, operation, service and optimisation throughout the entire life cycle of a building.
With this integrated approach, SAUTER underlines its commitment to combining technological excellence with practical services for intelligent buildings, sustainable operation and long-term value for operators and users.
About SAUTER
New building, refurbishment or building operation – SAUTER is your reliable partner for sustainability, operational safety and comfort of real estate. With our intelligent solutions for building control, room automation and technical facility management, we safeguard your investment and support you in achieving your ESG goals. We create sustainable environments. Since 1910.
The SAUTER Group
- Global company headquartered in Basel, Switzerland
- Technology leader in the field of building automation, system integration and building services
- Focus: maximum energy efficiency and sustainability
- Goal: investment and operational safety throughout the entire building life cycle
- Member of the BACnet Interest Group (BIG-EU), BACnet International, EnOcean Alliance as well as the bac, KNX and DALI Alliance (DiiA)
